Below are some details relating to our online shop.
Shipping Options & Costs
NZ Parcel Post
Up to 2 items for $4
Up to 4 items for $6
Up to 6 items for $8.50
NZ Post Courier
Up to 2 items for $7
Up to 4 items for $9
Up to 6 items for $12
Complaints/Returns Policy
If you have any concerns, complaints or feedback, please don’t hesitate to contact us. We will endeavor to fix anything you’re not happy with. Our aim is customer satisfaction, so we want to know when you’re happy, and when you’re not!
No Preservatives
To keep our creams as natural as possible, we have elected not to add chemical preservatives to our products. This means that the creams don’t have an unlimited shelf-life.
We make the creams in small batches, to ensure freshness. Once you open the pot and start to use it, there is a possibility that mould could develop without regular use. To combat this, keep your cream in the fridge once opened. The creams that are particularly vulnerable are Moisture Butter and T-Ache Away.
Small Batches
We make our products to order, or in small batches to ensure freshness. This can mean that there is a small delay between your order being received by us, and the package being sent. Please be patient, as handmade products, crafted with care and attention, can take time.
